Terms and Conditions


At our store, customer satisfaction is our priority. We want your experience with our products to be excellent. Therefore, we have created this policy clearly and transparently. If something doesn't meet your expectations, we're here to help!

Use of the Site

  • Minimum Age: The user must be at least 18 years old or use the website under the supervision of a legal guardian.

  • User Responsibility: You agree to use the website responsibly and legally, not infringing third party rights or violating any applicable laws.

Products and Prices

  • Availability: All products and prices on the website are subject to stock availability. If a product is unavailable after purchase, we will contact you to suggest alternatives or process a refund.

  • Prices: All prices include VAT at the current legal rate. We reserve the right to change prices and promotions without prior notice, but any changes will not affect orders already confirmed.

  • Pricing Errors: In the event of an obvious error in the price of a product, we reserve the right to cancel the order and refund the amount paid.

Orders

  • Order Confirmation: After completing your purchase, you will receive a confirmation email. Order acceptance is confirmed upon shipment.

  • Cancellation: You may cancel your order before it is shipped, in accordance with our Refund Policy.

  • Order Refusal: We reserve the right to refuse or cancel orders for justifiable reasons, such as incorrect information or suspected fraud.

Payment

  • Payment Methods: We accept payments via credit cards, debit cards, and other secure methods indicated during checkout.

  • Security: All transactions are secure, and payment details are processed by certified service providers. We do not store full credit card details.

Deliveries

  • Shipping and delivery of products follow the conditions described in our Shipping Policy. We are not responsible for delays caused by external factors such as logistical issues, adverse weather conditions, or other force majeure situations.

Returns and Refunds

  • Returns and refunds are regulated by our Refund Policy, which complies with Portuguese law. Customers may exercise their right to cancel their order within 14 days of receiving the order, without providing a reason.

Intellectual Property

  • All content on this website, including text, images, graphics, logos, and design, is protected by copyright and other intellectual property laws. Misuse or reproduction without prior authorization is prohibited.

Limitation of Liability

  • While we make every effort to ensure that the information on this website is accurate and up-to-date, we cannot guarantee that it will be error-free. We will not be liable for:

    • Typographical errors or inaccuracies in product descriptions.

    • Indirect or consequential losses, such as loss of profits, business interruption or damage to reputation resulting from the use of the website or products purchased.

    • Damage resulting from improper or non-compliant use of purchased products.

Changes to Terms of Service

  • We reserve the right to change these Terms of Service at any time. Any changes will be posted on this page, and your continued use of the site after the update constitutes acceptance of the new terms.

Applicable Law and Dispute Resolution

  • These Terms of Service are governed by Portuguese law. Any dispute arising from the use of our website or purchases made will be resolved in the competent Portuguese courts.

  • Consumers can use the European Union's Online Dispute Resolution (ODR) Platform to resolve disputes related to online purchases.

Contact

If you have any questions or concerns about our policy, you can contact us by email support@zukacards.com .