Terms and Conditions


At our store, customer satisfaction is our priority. We want your experience with our products to be excellent. Therefore, we have clearly and transparently elaborated this policy. If something does not meet your expectations, we are here to help!

Website Use

  • Minimum Age: The user must be at least 18 years old or use the website under the supervision of a legal guardian.
  • User Responsibility: You agree to use the website responsibly and lawfully, without infringing on the rights of third parties or violating any applicable legislation.

Products and Prices

  • Availability: All products and prices on the website are subject to stock availability. If a product is unavailable after purchase, we will contact you to suggest alternatives or process a refund.
  • Prices: All prices include VAT. Taxes are calculated at checkout. We reserve the right to change prices and promotions without prior notice, but any change will not affect already confirmed orders.
  • Pricing Errors: In the event of an obvious error in the price of a product, we reserve the right to cancel the order and refund the amount paid.

Orders

  • Order Confirmation: After completing the purchase, you will receive a confirmation email. The acceptance of the order is formalised at the time of dispatch.
  • Cancellation: You may cancel the order before it is dispatched, in accordance with our Refund Policy.
  • Order Refusal: We reserve the right to refuse or cancel orders for justifiable reasons, such as incorrect information or suspicion of fraud.

Payment

  • Payment Methods: We accept payments via credit cards, debit cards, and other secure methods indicated during checkout.
  • Security: All transactions are carried out securely, and payment data is processed by certified service providers. We do not store full credit card details.

Deliveries

  • The dispatch and delivery of products follow the conditions described in our Shipping Policy. We are not responsible for delays caused by external factors, such as logistical problems, adverse weather conditions, or other force majeure situations.

Returns and Refunds

  • Returns and refunds are governed by our Refund Policy, which complies with Portuguese law. The customer may exercise the right of free resolution within 14 days of receiving the order, without needing to provide justification.

Intellectual Property

  • All content on the website, including texts, images, graphics, logos, and design, is protected by copyright and other intellectual property laws. Its improper use or reproduction without prior authorisation is prohibited.

Limitation of Liability

  • While we make every effort to ensure that the information on the website is accurate and up-to-date, we cannot guarantee the absence of errors. We will not be liable for:
  • Typographical errors or inaccuracies in product descriptions.
  • Indirect or consequential losses, such as loss of profits, business interruption, or reputational damage, resulting from the use of the website or purchased products.
  • Damages resulting from improper or non-compliant use of purchased products.

Changes to the Terms of Service

  • We reserve the right to change these Terms of Service at any time. Any changes will be posted on this page, and continued use of the website after the update implies acceptance of the new terms.

Applicable Law and Dispute Resolution

  • These Terms of Service are governed by Portuguese law. Any dispute arising from the use of our website or purchases made will be resolved in the competent Portuguese courts.
  • Consumers can use the European Union's Online Dispute Resolution (ODR) Platform for resolving conflicts related to online purchases.

 

Contact

If you have any doubts or questions about our policy, you can contact us via email suporte@zukacards.com.