FAQ

Are the products original?

• Yes, all our products are genuine! We work with official Pokémon distributors!

Does ZukaCards have a physical store?

• No, we are a 100% online business.

What language are the products in?

• We only have products in English.

Where can I find shipping information?

• On the Delivery and Shipping page

Can I return an order?

• See the Exchange and Return Policy.

What is ORDER NOW?

• These are products that are currently out of stock, but you can order them from the supplier. This allows us to offer you an even greater discount. On average, pre-ordered products take 2 to 4 weeks to be delivered to your address.

What is 2nd WAVE?

• It is the order made after pre-order and/or release date, in this case, value adjustments may occur, as the value of the order made before the item's launch is no longer guaranteed.