Privacy Policy

At our store, customer satisfaction is our priority. We want your experience with our products to be excellent. For this reason, we have clearly and transparently drawn up this policy. If something doesn't meet your expectations, we're here to help!


Personal Data Collected

We collect the following personal data for order management and to improve the experience on our website:

  • Identification data: Name, address, phone number, and email.
  • Payment data: Credit card information or other payment methods (data is securely processed by certified third parties).
  • Browsing data: IP address, cookies, and information about website interaction to improve performance and personalize browsing.

Purposes of Data Processing

The collected data is used for:

  • Processing orders and making deliveries.
  • Customer communication, including order updates or information about products and promotions.
  • Continuous improvement of the shopping experience, through analysis of website usage data.
  • Compliance with legal obligations, such as issuing invoices and other tax requirements.

Data Sharing

  • Your personal data may be shared with third parties in the following circumstances:
  • Service providers (carriers, payment platforms) to ensure the processing and delivery of orders.
  • Public authorities, when required by law or court order.
  • Under no circumstances do we sell or market our customers' personal data to third parties.

Data Security

  • We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Financial transactions are encrypted and securely processed by certified third parties.

Data Retention

  • Personal data will only be stored for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations, after which it will be deleted or anonymized.

Data Subject Rights

  • Under the GDPR, customers have the following rights:
  • Right to access their personal data.
  • Right to rectification of incorrect or outdated data.
  • Right to erasure (right to be forgotten), provided there are no legal obligations justifying its retention.
  • Right to object to the processing of their personal data, in certain circumstances.
  • Right to data portability, when applicable.
  • To exercise your rights, you can contact us by email at suporte@zukacards.com.

Use of Cookies

  • We use cookies and similar technologies to improve the browsing experience on the website and analyze traffic. You can manage your cookie preferences in your browser settings.

Changes to This Privacy Policy

  • We may update this Privacy Policy to reflect changes in legislation or our website's practices. We recommend that you consult this page regularly to be aware of any changes.

Contact

  • If you have any questions or concerns about our Privacy Policy or the processing of your personal data, you can contact us by email at suporte@zukcards.com.